PRIVACY POLICY

This Privacy Policy explains how KIKI STORE (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website, create an account, or place an order with us. It applies to all visitors and customers worldwide and forms part of our Terms of Services.

We are committed to handling your data responsibly and transparently. By using our site or services, you acknowledge that you have read and understood the practices described in this policy. If you do not agree with any part of it, please discontinue use of the site.

This policy was last updated in June 2026. We may revise it periodically to reflect changes in our practices, technology, or legal obligations, and any material changes will be communicated through the site or by email where appropriate.

INFORMATION WE COLLECT

We collect several categories of information to operate our store and serve you better. This includes information you provide directly to us, information we collect automatically as you browse, and information we receive from trusted third parties such as payment and shipping providers.

Information you provide directly includes your full name, email address, billing and shipping addresses, phone number, and payment details when you place an order, create an account, subscribe to our newsletter, or contact our support team.

Information collected automatically includes your IP address, device type, browser, operating system, referring pages, and details of how you interact with our site — such as the products you view, items added to your cart, and pages visited. We gather this through cookies, pixels, and similar technologies.

We do not knowingly collect personal information from children under the age of 16. If we become aware that we have inadvertently done so, we will take prompt steps to delete that information.

HOW WE USE YOUR INFORMATION

We use the information we collect to provide, maintain, and improve our products and services, and to give you a secure and personalized shopping experience.

Specifically, we use your information to process and fulfil orders, arrange delivery, handle returns and exchanges, take payment, and prevent fraud; to provide customer support and respond to your enquiries; and to manage your account and preferences.

With your consent, we also use your details to send marketing communications about new collections, restocks, and offers. You can opt out of these at any time by using the unsubscribe link in our emails or by contacting us directly.

We may further use aggregated and anonymized data for analytics, to understand shopping trends, and to make informed decisions about our products and site experience.

COOKIES & TRACKING

Our site uses cookies and similar technologies to make the site work, to remember your preferences, and to understand how visitors use our store.

Essential cookies are necessary for core functionality such as keeping items in your cart, securing your session, and processing checkout. These cannot be switched off in our systems.

Functional, analytics, and marketing cookies help us remember your settings, measure site performance, and show you relevant content. These are optional and used only where permitted.

You can manage or disable cookies through your browser settings or our cookie preferences tool. Please note that disabling certain cookies may affect the functionality of the site and your shopping experience.

SHARING & DISCLOSURE

We never sell your personal data. We share information only where it is necessary to operate our business, comply with the law, or protect our rights, and always under appropriate safeguards.

We work with carefully selected service providers — including payment processors, shipping carriers, technology hosts, email platforms, and analytics providers — who process data on our behalf and only according to our instructions.

We may also disclose information where required by law, in response to valid legal requests, or to protect the safety, rights, or property of KIKI STORE, our customers, or others. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

DATA SECURITY

We use industry-standard technical and organizational safeguards to protect your information against unauthorized access, loss, misuse, or alteration.

These measures include encryption of data in transit, secure payment processing through trusted providers, access controls, and regular review of our systems and practices.

While we work continuously to keep your data safe, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we will notify you and the relevant authorities of any breach where required by law.

YOUR RIGHTS

Depending on where you live, you may have certain rights regarding your personal data, and we are committed to honouring those rights.

These may include the right to access the information we hold about you, to correct inaccurate data, to request deletion, to restrict or object to certain processing, and to receive a copy of your data in a portable format.

You also have the right to withdraw consent at any time where our processing is based on consent, and to lodge a complaint with your local data protection authority. To exercise any of these rights, contact us using the details below and we will respond within the timeframe required by law.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we are here to help.

You can reach our privacy team by email at privacy@kikistore.com. Please include enough detail for us to identify your account and respond accurately.

We aim to respond to all privacy enquiries promptly and, in any case, within the period required by applicable law.